Download Negative Online Reviews of Orthodontists Book

Negative Online Reviews of Orthodontists PDF
By:Adam Skrypczak
Published on 2019 by

DOWNLOAD HERE !

Introduction: Patients may express views about their orthodontic care by posting publicly available reviews on the internet. This study analyzed online reviews of orthodontists with an emphasis on the types and frequency of complaints expressed in negative reviews. Methods: A random sample of 10.6% of the members of the American Association of Orthodontists was reduced using eligibility criteria to the subset of members who practiced in an office limited to orthodontics, had an online presence, and had negative (1- or 2-star) reviews on google and/or yelp. Information regarding orthodontists and their offices was collected and each negative online review was saved for content analysis. If an office posted a response to a negative review, that response was also saved for analysis. Results: Of the 807 eligible orthodontists, 92.4% had reviews on google and/or yelp. Average ratings of orthodontists were very positive [i.e., 5- and 4-star reviews constituted \u003e97% (google) and \u003e88% (yelp) of reviews] with an average per orthodontist rating of 4.72 on google and 4.42 on yelp. Yet, more than half of the orthodontists (50.8%) also had at least one negative review. The three most frequently mentioned categories of complaints concerned Quality of Care/Service, Interpersonal Characteristics, and Money/Financial issues. A detailed analysis of the specific kinds of complaints is described. Responding to negative online reviews had little effect on overall online rating or having a review improved. Conclusions: Understanding the complaints dissatisfied orthodontic patients express in online reviews may suggest strategies to improve patient satisfaction and improve online reputation.

This Book was ranked at 23 by Google Books for keyword Orthodontics.

Book ID of Negative Online Reviews of Orthodontists's Books is hkLMxQEACAAJ, Book which was written byAdam Skrypczakhave ETAG "8Gy88USArCk"

Book which was published by since 2019 have ISBNs, ISBN 13 Code is and ISBN 10 Code is

Reading Mode in Text Status is false and Reading Mode in Image Status is false

Book which have "37 Pages" is Printed at BOOK under Category

Book was written in en

eBook Version Availability Status at PDF is falseand in ePub is false

Book Preview

DOWNLOAD NOW !

Download Negative Online Reviews of Orthodontists PDF Free

Download Negative Online Reviews of Orthodontists Book Free

Download Negative Online Reviews of Orthodontists Free

Download Negative Online Reviews of Orthodontists PDF

Download Negative Online Reviews of Orthodontists Book

How to Download Negative Online Reviews of Orthodontists Book

How to Download Negative Online Reviews of Orthodontists

How to Download Negative Online Reviews of Orthodontists pdf

How to Download Negative Online Reviews of Orthodontists free

Free Download Negative Online Reviews of Orthodontists